120-Day Satisfaction Guarantee
In order to ensure the
complete satisfaction of all our valued customers, we offer you a
choice of either exchanging your mattress or receiving a refund of the mattress
purchase price*. The trial period begins the first day you receive your mattress
or bed set.
The Satisfaction Guarantee?
If you feel your mattress is too
hard or too soft, or does not provide you with a restful nights sleep, you can
exchange or return your mattress before the end of 120 days. Be sure that there are no
other factors affecting the quality of your sleep before you decide to exchange
the mattress or bed set. We strongly recommend that you give it at least a
21-day "breaking-in" period. If after 21 days, you are not completely satisfied
with the superior quality and sleeping comfort of your mattress or bed set, we
will gladly refund you the money or exchange it for a more suitable one.
For details, see the information below:
Happens After 120 Days?
will either exchange your mattress or refund you the purchase price of the mattress or bed set less any tax and/or s&h.
- With the
exception of a packaging or delivery error, all return shipments are the
sole responsibility of the customer. We may, at our option, extend
our discounted shipping rates through our carriers to the customer.
- Occasionally we offer shipping specials
or free items with
certain over stocked mattresses or mattress toppers. If this is offered, the customer
must pay shipping costs both ways if they desire to return the mattress
or topper without an exchange and they must return any promotional items given,
with the exception of pillows.
- Due to sanitary
reasons, pillows cannot be returned for any reason other than a defect
or damage during shipment. Pillows offered as a promotion in conjunction
with the sale of a mattress will be billed to the customer at current
price if the mattress is returned.
- If you exchange
for a different mattress or topper, the only cost to you is the price difference (plus sales tax
where applicable), plus the initial shipping of the
product back to us.
- No exchanges or returns
will be made after the 120th day.
- This exchange offer does not apply to the following items: custom size mattresses or toppers, electric bed
bases, any opened sheets, comforters or pillows, as
these are non-returnable for sanitary reasons. If
any mattresses or toppers are returned, they will need to be returned in the
original condition in which it was received, as any returns will be used for
display and demonstration purposes.
- No refunds or exchanges will be
accepted for any product that incurs any damage after it is received by the customer. Damage may include, but is not
limited to odor or stains from cigarette smoke or urine, food or drink stains, and/or any physical
damage from sharp objects.
- Custom orders that are
canceled after 3 days have a 20% surcharge.
- If you refuse a delivered item and there is nothing wrong with the
package, it will be returned to us and those refused orders will be
subject to round trip shipping charges before a refund is issued. You
will also be responsible for restocking fees, if applicable.
course, any defective products will be promptly exchanged.
RMA (return merchandise authorization) must be obtained before returning
your mattress or bed set in order for
you to receive a refund.
- All returns must be received by our manufacturing plant before the end of
the 120th day in order for you
to receive a refund.
- There will be an
inspection period of at least 14 days before a credit may be issued.
This time is required for inspection and damaged shipment claims before
we will release a mattress to outside vendors for display purposes.
Damage as a result of the customer will be deducted from the cost of the
mattress. Damage from the carrier will be that carriers
responsibility, and a claim for damage must be filed before any credit
is issued. No mattress will be re-sold or given to any customer
for any reason due to health concerns.
With our 20-year limited warranty on the Tempflow Gaia
models, as well as the 30-year limited warranty on the Selene,
we offer one of the longest mattress warranties in the business. It's a
reflection of our commitment to unwavering quality and premium product
integrity. For more information on our warranty please
click here call 1-800-667-1969.