Our
Tempflow Selene, Eros,
Harmonia,
Celestia
and Copia Mattress
40-Year Limited Warranty
We are proud to offer one of the best warranties in the business. Our
40-year limited warranty can be explained as the follows:
During your first ten years of ownership, the manufacturer will be
responsible for any defective parts, labor and materials of your mattress and
will perform any needed repairs to your mattress at no cost to you. Shipping
and handling fees will be the responsibility of the customer.
Starting the 11th year of mattress ownership, the customer will be
responsible for a pro-rated amount, plus shipping and handling fees, for any
defective mattress returns. This pro-rated amount is calculated by dividing the
number of years you owned the mattress by 40, then it is multiplied by the cost
of the mattress. For example, if you have a mattress that became defective in
its 11th year, you would then be responsible for paying a 27.5% of
the original mattress cost.
The manufacturer will not be responsible for any damage that occurred to the
mattress after it has been received by the customer. This includes, but is not
limited to food, drink, urine, punctures, or cigarette burns. A certain amount
of cosmetic change will occur in foam over time. This is not considered a
defect. While we do not specify which type of foundation should be used under
your mattress, we will not accept a mattress that has been damaged by use of an
improper foundation. An example of this would be a foundation with slats that
are spaced far enough apart to allow the mattress to bend and sink between the
slats.
If you believe that your mattress has become defective, we request that you
place it on a hard floor surface and retest it to ensure that it is not the
foundation underneath the mattress. If you believe that your mattress has
visual sag after being placed on the even floor, we request that you take a
string and pull it tight over both sides of the mattress and measure the
greatest sag point from the string to the top of the mattress. If your mattress
should have greater than 3/4 of an inch of sag, we will repair or replace the
mattress. An RMA (Return Material Authorization) number must be obtained before
returning your mattress or bed set and it must be received at our manufacturing
plant.
We strongly believe that our foam will hold up over time if cared for
properly. There is, however, a certain break-in period in which the foam will
soften a bit. For this reason, we require that you rotate, clockwise or
counter-clockwise from head to toe (not flip top to bottom) the mattress once every
other month for the first 4 months (2 total rotations), then once every 6 months thereafter. We do not
believe in using a plastic backing to our cover, as it can get to hot and is not
easily washed. For this reason, we recommend that you purchase a cotton
mattress pad to better protect your mattress cover and the foam below.
*Our Gaia
and Eclipse Models have a 20-year
limited warranty. These
models use the same terms and conditions as above, with the exception of the a
10-year less warranty period. If you have any questions about our
warranty please call 1-800-667-1969.
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